RightNow Drinking Its V8 (AMR)

RightNow Technology revealed the results of a two-year, $25M research and development investment at its recent user conference. CEO Greg Gianforte’s keynote solidified the company’s competitive direction and announced the December release of the 8.0 version of its software-as-a-service (SaaS) CRM application. The new release embraces RightNow’s roots in targeting customer service organizations, and helps more clearly position the company within the increasingly complex SaaS landscape.